Watches purchased in the online store 12oclock.us have up to two-year warranty on watch movement and battery replacement for up to 60 days. It excludes watch case, bracelet, clasp/buckle, straps, crystal or glass, crown, stem, damage due to excessive wear and tear, physical abuse, incorrect use or random accidents or any other physical damage as well as damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. Also, the buyer loses the power to guarantee in case of any attempt to repair the watch by someone other than 12oclock.us. If we find watch repair impossible, the watch will be replaced with identical model. All shipping and handling costs in connection with warranty service are sole responsibility of the customer.
For any questions or further information, please feel free to contact us. We will be more than happy to offer our help and assistance.
Return, Refund and Exchange
We want you to be happy with your purchase. We try hard to present every product as realistically as possible. If you feel like the item is not quite as you expected or are dissatisfied with your purchase for any reason, you may return it for refund or exchange within 30 days of the date your order was delivered. There is no restocking fee for merchandise returned within 30 days or merchandise eligible for extended return policy. We may accept return for items returned within 60 days of the date your order was shipped. There will be 10% restocking fee. International buyers please note: for items returned to us due to customer`s refusal to pay customs fees and taxes, refund minus 15% restocking fee will be issued once we received the item back. Changes to existing order or cancellations are not possible once the item is shipped.
To qualify for refund or exchange all items must be in the same condition in which they were received, unused with tags attached, in original box and accompanied by booklet, warranty papers and all extras. Also, you will need to include proof of purchase and a description of the fault. All complaints are dealt with within 14 working days of receipt. In special cases, we reserve the right to its extension. Based on the complaint, items are carefully inspected by our qualified personnel. After our returns department has confirmed that everything is present and in its original condition, your full refund minus any shipping charges will be processed immediately. For items shipped free of charge, shipping cost in the amount of $5.99 will be deducted from your refund. Please allow up to 14 days after the credit is granted, for money to appear on your account.
Items purchsed between November,15th - December, 25th 2015 are eligible for extended return policy through January, 31st 2016. Subject to our standard return gudelines listed above.
In case of exchange, we will credit your return and new order will have to be placed. We would appreciate if you inspect all your packages upon delivery. If there is any visual defect on the item, you must notify us within 48 hours. Any signs of wear or parts removal attemtps will result in refusal of return or exchange.
6060 Myrtle Ave # 860182
Ridgewood, NY 11386